Remember The VA Replacement Scheduling Project?

Bob Brewin | | May 15, 2014

In 2009, the Veterans Affairs Department canceled its patient scheduling system -- dubbed the Replacement Scheduling Application Development Program -- after spending $167 million over eight years and failing to deliver a usable product.

Daniel Dellinger, national commander of the American Legion, told lawmakers at a hearing of the Senate Veterans Affairs Committee today that lack of a replacement for the replacement system has, over the past five years, contributed to long patient wait times at multiple VA medical facilities.

Dellinger testified that, as of today, “the American Legion understands that there is still no workable solution to fixing VA’s outdated and inefficient scheduling system.” He urged development of a new system that will allow VA patients to register online for appointments within 24 hours....