A Potential Passport for Care Coordination

Gabriel Perna | Healthcare Informatics | April 27, 2012

Steven D. Freedman, M.D. is looking to improve communication between patients and physicians, not only during the office visit, but beyond it as well.  Freedman, chief of the Division of Translational Research at Beth Israel Deaconess Medical Center in Boston and a professor of Medicine at Harvard Medical School, started up the Passport to Trust foundation alongside Mark Aronson, M.D., Professor of Medicine at Harvard Medical School, to do just that and improve the overall patient-physician encounter...

...Freedman and Aronson are joined by Camilia Martin, M.D., director for cross-disciplinary research partnerships in the Division of Translational Research, as well as a professor at Harvard Medical School. Martin has assisted Freedman and his colleagues in developing the digitized Passport to Trust process, using customer relationship management (CRM) vendor, NexJ Systems (Toronto) to create the virtual platform. The result is the Digital Passport to Trust, an online medical dashboard, currently in development, aimed at creating a constant two-way communication platform for physicians and providers.

The Digital Passport to Trust dashboard, which will launch in the next 6-9 months, will aim to create a care plan that is easily accessed by patients and providers, with an easy-to-understand, mapped out step-by-step, week-to-week guidance plan. This monitoring will allow for real-time, evidence-based medical work by the provider, rather than just continuously bringing the patient back to the hospital for a visit time-and-time again. The platform will store cloud-based aggregated information, so, Freedman says, physicians can use case-studies of what works, what doesn’t for future patients...