Max Healthcare Reaches Forefront of Technology Adoption to provide Highest Levels of Patient Care and Safety with Dell Services

Press Release | Dell India | May 1, 2012

Bangalore, Karnataka, India : 

  • 1st hospital in India and 6th in Asia to receive “Stage 6” recognition from HIMSS
  • Wins National Association of Software and Services Companies (NASSCOM) IT User 2012 award

Max Healthcare is one of the premier providers of healthcare services in North India, committed to excellence in medical and service delivery to its patients. Max has become the first hospital in India and only sixth in Asia to achieve “Stage 6” on the EMR adoption model from Healthcare Information and Management Systems Society (HIMSS), indicating that a significant portion of patient records are now electronic with minimal usage of paper charts.

The EMR Adoption Model identifies the levels of Electronic Medical Record (EMR) capabilities ranging from limited ancillary department systems for Laboratory, Radiology and Pharmacy (Stage 1) through a paperless hospital environment (Stage 7). The scoring provides peer comparisons for hospitals relative to their IT-enabled clinical transformation status. Studies have shown that hospitals achieving advanced stages on the adoption model demonstrate improved outcomes for their patients, including more lives saved from life-threatening conditions and lesser complications due to medical errors.

Two of Max Healthcare’s flagship hospitals – Max Super Specialty Hospital East Wing Saket and Max Super Specialty Hospital West Wing Saket have received this certification putting Max Healthcare among the top five percent of hospitals in the world. This status recognizes Max Healthcare’s commitment and innovative use of clinical information technology to improve patient safety, quality and efficiency of care. Further to the benefits listed above, the hospital’s physicians receive pertinent, evidence-based alerts and reminders as they enter electronic orders for their patients and a closed loop medication administration system to maximize point of care safety processes for medication administration, thereby significantly improving the quality of patient care.

Dr. Ajay Bakshi, CEO & MD, Max Healthcare said, “We are committed to delivering world-class healthcare through the use of innovative technology, and to raising the level of healthcare in our community. A comprehensive electronic patient health record, computerized physician ordering, bar coded medication, clinical alerts and reminders, and other such innovations are helping our clinicians deliver the highest level of care to our patients. Dell, as the leading healthcare IT services provider in the world, is the right partner for us as we continue on our journey of improving healthcare through technology.”

Dr. Neena Pahuja, CIO, Max Healthcare said, “Being the first hospital in India to achieve this global recognition is a huge honour for us and reiterates our firm belief that technology is bringing about a fundamental change in the way healthcare is delivered. As our strategic technology partner, Dell Services has helped us in our transformational journey to create an IT ecosystem that has transformed the delivery of care and clinical processes for our patients across various Max Healthcare facilities in India.”

Sid Nair, Vice President and Global Head, Healthcare, Dell Services congratulated Max Healthcare on receiving this prestigious status and said, “It’s a great recognition for Dell Services too as we continue to help our customers maximize the use of IT for the benefit of their patients. Max’s innovative use of technology has been instrumental in enhancing the quality of patient care. We look forward to supporting Max Healthcare as they move further in their transformation journey to become a world class provider of healthcare.”

Dell Services, a technology partner to Max Healthcare

As Max Healthcare’s technology partner since September 2009, Dell Services manages all IT operations for Max Healthcare, including Infrastructure Management, Data Centre hosting, Applications Portfolio Management, Project Management Office, Clinical Transformation and implementation of Electronic Health Record (EHR).

The EHR implementation project began in 2009 and to date five hospitals (out of twelve) are hosted on the open source WorldVistA EHR, an integrated clinical platform. The EHR system has been integrated (using open source Mirth integration engine) with a home grown HIS (Hospital Information System) application and a Radiology Information System, creating an integrated environment to achieve the strategic objective of a ‘paperless’ hospital.

In September, 2010, Dell Services converted the information technology infrastructure of all Max Healthcare facilities into a private MPLS (Multi-Protocol Label Switching) cloud, running remotely from Dell Services data centre in Noida. This cloud infrastructure made Max Healthcare one of the most technologically advanced healthcare chains in India. As Max Healthcare adds more hospitals to their network, the cloud deployment gives a near plug-and-play capability for information technology deployment.

Sid Nair added, “Our clinical transformation team worked with Max Healthcare IT, physicians, lab, pharmacy and nursing groups on ‘future state workshops’ to define and transform clinical processes for efficient delivery and quality of care.”

NASSCOM IT User Award for Max Healthcare

Max Healthcare recently received the coveted NASSCOM IT User Award in Healthcare for 2012. The IT User Awards felicitates enterprises for excellence in IT thought leadership and successful adoption of IT to achieve strategic goals and objectives. Max Healthcare was recognized for:

  • Implementation of multiple projects –Electronic Health Record Management, Barcode Medicine Administration, Tele-Medicine, mHealth supporting virtual in-patient and integration with core system
  • Barcode Medicine Administration that has enabled closed loop medicine administration leading to a significant improvement in inter-disciplinary clinical information flow
  • Mobility Solution (m-Health ) implementation that has equipped doctors to respond faster to patients, provide faster second opinion from anywhere/anytime, and improve care delivery to the patients, and thereby improvement in patient satisfaction

About Dell

Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. Dell Services develops and delivers a comprehensive suite of services and solutions in applications, business process, consulting, infrastructure and support to help customers succeed.

About Max Healthcare

Max Healthcare is the country's leading comprehensive provider of standardized, seamless and international-class healthcare services. It is committed to the highest standards of medical and service excellence, patient care, scientific and medical education. Max Healthcare operates nine facilities in Delhi & NCR, offering services in over 30 medical disciplines. Max Healthcare has an out-patient facility, Max Medcentre and a Specialty centre, focused on Eye and Dental care at Panchsheel Park, secondary care hospitals at Pitampura, Noida and Gurgaon, and state-of-the-art tertiary care facilities at Saket, Patparganj and Shalimar Bagh in South, East and North-West Delhi respectively. The tertiary care hospitals at Saket include Max Super Specialty Hospital (East Block), which is a centre of excellence for Cardiac Care, Minimal Access, Metabolic & Bariatric Surgery and Cancer Care and Max Super Specialty Hospital (West Block), a super specialty facility in Orthopedics & Joint Replacement, Neurosciences, Pediatrics, Obstetrics & Gynecology, Aesthetic & Reconstructive Plastic Surgery and Internal Medicine. In addition, it offers services in the disciplines of Urology, ENT, Gastroenterology, Nephrology, Dermatology, Mental Health & Behavioural Sciences amongst others.

About HIMSS Analytics

HIMSS Analytics is a wholly owned not-for-profit subsidiary of the Healthcare Information and Management Systems Society (HIMSS) driving the change toward a smarter, more efficient healthcare system through the adoption of health IT. The company collects and analyzes healthcare data related to IT processes and environments, products, IS department composition and costs, IS department management metrics, healthcare trends and purchase-related decisions. HIMSS Analytics delivers high quality data and analytical expertise to healthcare delivery organizations, healthcare IT companies, state governments, financial companies, pharmaceutical companies, and consulting firms. Visit for more information.


HIMSS is a cause-based, not-for-profit organization exclusively focused on providing global leadership for the optimal use of information technology (IT) and management systems for the betterment of healthcare. Learn more about HIMSS at