Harris Corporation Solution To Help Improve Communications Between Veterans And U.S. Department Of Veterans Affairs

Press Release | MicroPact, Harris Corporation | September 25, 2013


  • Harris to provide enterprise Correspondence Tracking Software across Veterans Affairs.
  • Will improve efficiency in handling thousands of daily inquiries and requests.
  • Three-year, $8 million contract awarded under T4 contract vehicle.

September 25, 2013 08:00 AM Eastern Daylight Time

MELBOURNE, Fla. & WASHINGTON--(BUSINESS WIRE)--Harris Corporation (NYSE:HRS), an international communications and information technology company, will provide the Department of Veterans Affairs (VA) with a Correspondence Tracking Software (CTS) system that will improve communications between the VA and the veterans it serves. The three-year, $8 million contract was awarded under the VA’s Transformation Twenty-One Total Technology (T4) contract vehicle.

Harris will integrate MicroPact's entellitrak business process management (BPM) system throughout the VA to manage correspondence among department agencies, veterans and other stakeholders. MicroPact is a leading provider of enterprise case management and BPM software. The contract includes software licenses, maintenance, help-desk support, installation, testing and training.

The CTS solution will be used by the VA Central Office, Veterans Health Administration, Veterans Benefits Administration, and the National Cemetery Administration.

“Harris is working with the Department of Veterans Affairs to ensure the agency has the tools to serve our veterans in a timely and effective manner,” said Vishal Agrawal, M.D., president, Harris Healthcare Solutions. “The software solution will help create a modern workflow management system that will increase efficiency in its communications with veterans, their families, and other stakeholders.”

A nationally recognized leader in clinical connectivity, collaboration, and intelligence solutions, Harris Healthcare Solutions offers a full range of interoperability solutions, including IT infrastructure and management, clinical workflow and analytics, health information exchange, and imaging. Harris solutions improve health-care quality, safety, efficiency, cost and outcomes by ensuring that the right information travels, with security and privacy, to the right person, at the right time, on the right device, at the point of care.

About MicroPact

MicroPact’s entellitrak is a Unified BPM platform that takes a Data-First™ approach to Dynamic Case Management and Business Process Management and is available with fully integrated Document Management, Natural Language Analytics, and Mobile Modules. Whether based on-premises or in the cloud, entellitrak can be implemented immediately and configured continuously, enabling customers to get to work quickly while keeping costs low. More than 200 federal agencies and organizations, as well as Fortune 500 companies entrust their critical operations to entellitrak. For more information, visit www.micropact.com.

About Harris Corporation

Harris is an international communications and information technology company serving government and commercial markets in more than 125 countries. Headquartered in Melbourne, Florida, the company has approximately $5 billion in annual revenue and about 14,000 employees — including 6,000 engineers and scientists. Harris is dedicated to developing best-in-class assured communications® products, systems and services. Additional information about Harris Corporation is available at harris.com.

Forward-Looking Statements

This press release contains forward-looking statements that reflect management's current expectations, assumptions and estimates of future performance and economic conditions. Such statements are made in reliance upon the safe harbor provisions of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. The company cautions investors that any forward-looking statements are subject to risks and uncertainties that may cause actual results and future trends to differ materially from those matters expressed in or implied by such forward-looking statements. Statements about the expected value of the program to Harris are forward-looking and involve risks and uncertainties. Harris disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.


Harris Healthcare Solutions
Eileen Rivera, 703-610-4216
[email protected]
Harris Corporation
Jim Burke, 321-727-9131
[email protected]