internal support organizations

Successful open source products must be able to charge a cost that is sufficient to pay for the defrayed upstream open source contributions (development costs) and the downstream productization costs (vendor costs). Stated another way, products can only charge a sufficient price if they create value that can only be captured by customers paying for them. That might sound harsh, but it's a reality for all products. There's a saying in product management: Pray to pay doesn't work. With that said, don't be too worried. There are ethical ways to capture value.

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