University of California at San Francisco (UCSF)

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Doctors Use Wikipedia to Collaborate in the Production of Quality Medical Information

Six years ago, Doctor James Heilman was working a night shift in the ER when he came across an error-ridden article on Wikipedia. Someone else might have used the article to dismiss the online encyclopedia, which was then less than half the size it is now. Instead, Heilman decided to improve the article. “I noticed an edit button and realized that I could fix it. Sort of got hooked from there. I’m still finding lots of articles that need a great deal of work before they reflect the best available medical evidence.”

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On The Positive Effect of Collaboration and Information Sharing Among Physicians

For better and for worse, our healthcare system is built around physicians. For the most part, they’re the ones we rely on for diagnoses, for prescribing medications, and for delivering care.  And, often, simply for being a comfort. Unfortunately, in 2023, they’re still “only” human, and they’re not perfect. Despite best intentions, they sometimes miss things, make mistakes, or order ineffective or outdated care. The order of magnitude for these mistakes is not clear; one recent study estimated 800,000 Americans suffering permanent disability or death annually.  Whatever the real number, we’d all agree it is too high.  Many, myself included, have high hopes that appropriate use of artificial intelligence (AI) might be able to help with this problem.  Two new studies offer some considerations for what it might take.

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Salesforce Introduces Salesforce Health Cloud -- Building Patient Relationships, Not Records

Press Release | Salesforce | September 2, 2015

Salesforce...today introduced Salesforce Health Cloud, empowering healthcare providers to go beyond health records and build stronger relationships with patients. Salesforce Health Cloud is a cloud-based patient relationship management solution that enables providers to gain a complete view of the patient with integrated data from electronic medical records (EMRs), wearables and more; make smarter care decisions; engage with patients across their caregiver networks; and manage patient data.

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