VA Office of Inspector General (OIG)

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Tech Glitches at One VA Site Raise Concerns About a Nationwide Rollout

Spokane, Washington, was supposed to be the center of the Department of Veterans Affairs’ tech reinvention, the first site in the agency’s decade-long project to change its medical records software. But one morning in early March, the latest system malfunction made some clinicians snap. At Spokane’s Mann-Grandstaff VA Medical Center, the records system — developed by Cerner Corp., based in North Kansas City, Missouri — went down. Staffers, inside the hospital and its outpatient facilities, were back to relying on pen and paper. Computerized schedules were inaccessible. Physicians couldn’t enter new orders or change patients’ medications.

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VA picks Systems Made Simple to head new scheduling system

Katie Dvorak | Fierce Health IT | August 26, 2015

Systems Made Simple has been picked by the Department of Veterans Affairs (VA) to create its new scheduling system. The Lockheed Martin-owned company will be responsible for the VA's Medical Appointment Scheduling System (MASS), which is "one component of the department's strategy to provide state of the art electronic health record, scheduling, workflow management, and analytics capabilities to front line caregivers serving veterans," according to an announcement.

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VA's $400K History Book Sidetracked By Crisis

Dennis Wagner | AZ Central | January 19, 2015

When the media, investigators and Congress exposed the Department of Veterans Affairs' broken and dishonest health-care system last year, VA officials were forced to postpone publication of a $400,000-plus history book that glowingly portrays the agency's achievements...

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