Strategic Analytics for Improvement and Learning (SAIL)

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Restoring Trust In VA Health Care

Kenneth W. Kizer and Ashish K. Jha | New England Journal of Medicine | July 24, 2014

It has been nearly 20 years since the Veterans Health Administration (VHA), the subcabinet agency that oversees the Department of Veterans Affairs (VA) health care system, implemented a series of sweeping reforms that markedly improved quality, boosted access, and increased efficiency.1,2 Recent revelations about long wait times for veterans compounded by systematic cover-up by VHA administrators make it clear that reforms are again needed...

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