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A Lesson in Accountability from My Uber Driver

The first thing I noticed was how nice Kyle's car was. It wasn't too fancy (a late model Toyota Camry) but inside it was spotless. We were sitting in leather seats. On the back of the passenger seat, Kyle had mounted a tablet customers could use to watch TV if they wanted (not that I was particularly interested in television during this 4:30 a.m. ride to the airport). I told Kyle how nice I thought his car was when he offered me a bottle of water. This started a conversation in which I learned a lot about Kyle—and gleaned a 22 minute lesson in what it's like to truly take accountability for your career in an open organization...