Kim Bellard

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Guess What: Docs Don't Like EHRs

It's kind of "dog-bites-man" type news, but there is even more evidence that physicians not only don't think EHRs are helping them but actually see them as contributing to burnout. Researchers at the Mayo Clinic found that use of EHRs (or computerized physician order entries -- CPOEs) was associated with lower satisfaction with time spent on clerical tasks, with nearly half of physicians saying the amount of time spent on clerical tasks was unreasonable.  No wonder the AMA CEO recently complained that physicians were turning into the "most expensive data entry force on the face of the planet."

Health Care Goes to the Mall

It's either auspicious or ironic: decades after other retail industries, health care is coming to the mall. These are not, generally, good days for the malls. We've all seen strip malls that were never finished or that have simply fallen on hard times, but in recent years those stalwarts of American shopping -- enclosed malls -- are sharing that fate. Credit Suisse says that 20-25% of the 1,100 U.S. malls will close over the next five years. Analysts talk about "zombie" malls, whose anchor tenants -- like Sears, JC Penny, or Macys -- have pulled out, creating an exodus of other tenants. The malls themselves still stand, but their largely deserted storefronts and scarce shoppers mean they're dead but they don't know it...

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Health Care in a Post-Privacy World

Someone knows you are reading this. They know what device you are using.  They know if you make it all the way to the end (which I hope you do!).  They may be watching you read it, and listening to you.  They know exactly where you are right now, and where you've been. As FBI Director James Comey recently proclaimed, "there is no thing as absolute privacy in America." Director Comey was speaking about legal snooping, authorized by the courts and carried out by law enforcement agencies, but, in many ways, that may be the least of our privacy concerns...

Health Care Is Better as a Game

So many counter-intuitive findings recently.  For example, a new study claims 7 of the 10 most profitable hospitals in the country are "non-profit."  Let me say that again, most profitable hospitals in the country are usually nonprofit.  Or, despite the drive to improve surgical quality by limiting surgeries at low volume hospitals, it appears that the relationship between volume and patient outcomes is not as clear as had been thought, once "more advanced statistical modeling" is used to analyze the data.  Wait, what? Either one of these would be a good topic to write about, and many others have done so already (e.g., KHN and Modern Healthcare, respectively)...

Health Care Needs Some Spectacles

I've never written about Snapchat.  I didn't really get the point of its namesake app, the point of which was to post content that automatically disappeared.  I knew it was wildly popular among teens and celebrities, both of whom undoubtedly had more content they wished wouldn't persist than an old fogey like me, but it just seemed purposely trivial. With their recent introduction of Spectacles, though, I figured Snap Inc. (as the company renamed itself) deserves a closer look. The Wall Street Journal broke the story (as Business Insider also did) with an in-depth look at Spectacles.  It is not a new app, nor some new service on its existing app (which continues to be called Snapchat), but rather a piece of hardware: a pair of sunglasses that can record short videos.  Users can record ten to thirty second videos, taken from the sunglass's perspective...

Health Care Should Be Five By Five

People love to talk about "moonshots" in health (e.g., Joe Biden, GE).  I'm not exactly sure why that is a good goal.  The actual moonshot took thousands of people many years and tens of billions, all to send a few people far away for a short period and never again.  It may or may not have produced otherwise useful technological advances (Tang, anyone?).  Sounds a lot like health care now, actually. I suggest a different goal: let's make health care "Five by Five." Five by five is a communications term to quantify the signal-to-noise ratio.  It means the best possible readability with the best possible signal strength.  I.e., the signal is loud and clear.  By contrast, "one by one" would essentially mean "I can't figure out what you're telling me but that's OK, because I can't really hear you"...

Health Care Should Get "Smart" about Protecting Patient Data

Admit it: you're worried about your online privacy. Admit it: your personal health information is one of the things you worry most about getting hacked. Admit it: you don't understand why your health care providers seem to have a hard time sharing key information about you. And admit it, you're not quite sure what health insurers really do, except for always saying no and for getting between you and your health care providers. This is why blockchain is the new hope -- or hype -- for health care. What intrigues me most about it, though, are its "smart contracts." The GAO recently cited health as a key area of cybersecurity weakness, and TrendMicro profiled why cybercrime is a particular threat for health care...

Health Care's Juicero Problem

Bad news: if you were still hoping to get one of the $400 juicers from Juicero, you may be out of luck.  Juicero announced that they were suspending sales while they seek an acquirer.  They'd already dropped the juicer's price from its initial $700 earlier this year and had hoped to find ways to drop it further, but ran out of time. I keep thinking: if they'd been a health care company, they not only might still be in business but also would probably be looking to raise their prices. Juicero once was the darling of investors. It raised $120 million from a variety of respected funding sources, including Kleiner Perkins, Alphabet and Campbell Soup. They weren't a juice company, or even an appliance company. They were a technology company! They had an Internet-of-Things product! They had an ongoing base of customers...

Health Care's Kodak Moment

For those of us of a certain age, a "Kodak moment" connotes a special event that should be captured by a photo, presumably on Kodak film.  For younger generations,  the term probably doesn't mean anything, because they don't know what Kodak is and have never seen film.  That's why, for some, "Kodak moment" has come to suggest a turning point when big companies and even entire industries can become obsolete. Health care could soon be at such a point. Anthony Jenkins, a former CEO of Barclay's, recently warned that banks could face a Kodak moment soon...

Healthcare Innovation: Think Bigger, Fail Often.

Alan Kay recently outlined some of the principles that he thought made Xerox's PARC so successful (if you don't know who Alan Kay is or why PARC was so special, you should try to find out).  One was: "'It's baseball,' not 'golf'...Not getting a hit is not failure but the overhead for getting hits." That doesn't quite square with my impression of golf, but I take the point.  It's about the price of success. As psychologist Dean Simonton pointed out in Origins of Genius: "The more successes there are, the more failures there are as well."  "Quality," he wrote, "is a probabilistic function of quantity." We talk a lot about innovation these days, especially "disruptive innovation."  Why not?  It sounds cool, it allows people to think they're on the cutting edge, and it often excites investors.  But perhaps we've lost sight of what it is supposed to actually be...

Healthcare's Death Star Thinking vs. Human Centered Design

I missed it when it first came out, but a providential tweet from the always perceptive Steve Downs tipped me to a most interesting article from Jennifer Pahlka with the wonderful title “Death Star Thinking and Government Reform.” The article is not directly related to healthcare, although it does include healthcare examples, but Ms. Pahlka’s central point very much applies to most efforts to reform healthcare: The need to believe that a Death Star-style solution is at hand — that we have analyzed the plans and found the single point of failure — runs deep in our culture.

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Healthcare: We Get What We Pay For

Politico (Dan Diamond) had two great pieces last week -- one on how tax-exempt hospitals benefited from the Affordable Care Act (ACA) while cutting charity care, and the second on how the Cleveland Clinic has built an island of prosperity amidst an impoverished community.  I'd like to say I'm surprised, but I'm not.  I wrote about the supposed community benefits of "non-profit" hospitals two years ago, and Politico's analysis suggests things are getting worse. They looked at the top seven hospitals, as ranked by U.S. News & World Report, and found...

Hiding Our Heads in the Sand - Why the US is Unprepared for Pandemics and Disasters

A new report from the Trust for America's Health minces no words. President and CEO John Auerbach charges: COVID-19 has shined a harsh spotlight on the country's lack of preparedness for dealing with threats to Americans' well-being. Years of cutting funding for public health and emergency preparedness programs has left the nation with a smaller-than-necessary public health workforce, limited testing capacity, an insufficient national stockpile, and archaic disease tracking systems - in summary, twentieth-century tools for dealing with twenty-first-century challenges.

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How Bot That!

About a year and a half ago I wrote I Hate Apps, expressing my concerns that apps had outlived their usefulness due to how they are cluttering up our devices, and found I wasn't alone in this attitude.  Now Facebook is doing something about it, with their vision that they can use "bots" within their Messenger app to eliminate the need for many standalone apps. Indeed, as David Marcus, the head of messaging at Facebook, told Wired: "Everyone wanted websites when the web was launched. And then everyone wanted apps.  This is the start of a new era"...

I Really Wish You Wouldn't Do That

Digital rectal exams (DREs) typify much of what's wrong with our health care system.  Men dread going to go get them, they're unpleasant, they vividly illustrate the physician-patient hierarchy, and -- oh, by the way -- they apparently don't actually provide much value. By the same token, routine pelvic exams for healthy women also don't have any proven value either. The recent conclusions about DREs come from a new study.  One of the researchers, Dr. Ryan Terlecki, declared: "The evidence suggests that in most cases, it is time to abandon the digital rectal exam (DRE).  Our findings will likely be welcomed by patients and doctors alike"...