human factor engineering (HFE)

See the following -

American Medical Association’s Problem with the Lack of EHR Usability

Earlier this week Joe Conn, reporter for Modern Healthcare, broke the story that the American Medical Association (AMA) and 34 other medical specialty societies and organizations had sent a 9-page scathing letter to the Office of the National Coordinator for Health Information Technology (ONC) demanding a major overhaul of the government’s electronic health record (EHR) policies. According to Conn...

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Car Crashes, Auto Bumpers, and HealthIT Interoperability

At this year’s HIMSS conference, interoperability was again one of the hottest topics of discussion. Interoperability was even a featured showcase at the HIMSS Interoperability Showcase. Yet the lack of interoperability in HealthIT remains. "HealthIT is not unique in its interoperability woes and other industries, including the automotive industry, are still struggling with associated safety issues."

CDC on EHR Errors: Enough's Enough

Evan Schuman | Healthcare IT News | July 6, 2014

The Centers for Disease Control and Prevention does not routinely get involved in telling hospitals how to run operations, but with increasing reports of EHR deployment problems, the Atlanta-based operation now sees the need to act.

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Is the Technology Gap the Reason Why Medical Errors are the 3rd Leading Cause of Death in the US?

Hardly a day goes by without some new revelation of an information technology (IT) mess in the United States that seems like an endless round of the old radio show joke contest, “Can You Top This” except that increasingly the joke is on us. From nuclear weapons updated with floppy disks, to critical financial systems in the Department of the Treasury that run on assembler language code (a computer language initially used in the 1950s and typically tied to the hardware for which it was developed), to medical systems that cannot exchange patient records leading to a large number of needless deaths from medical errors.

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Jean Piaget & the Usability of Healthcare Software

The usability of healthcare software, or lack thereof, has been a topic of discussion for several years. The problem has become so widespread that the American Medical Association (AMA) has recently issued a framework for improving the ease of use of EHRs that, in part, includes the reduction of 'cognitive load.' Piaget’s theories can be applied to understanding some of the reasons why many EHRs are just too hard to use. They can provide guidance for finding ways to reduce the cognitive workload that so often hinders the user experience of EHR systems. Read More »

Nine types of Usability Problems w/EHRs

There is no shortage of complaints about the usability of Electronic Health Record systems (EHRs). More and more evidence is emerging regarding the lack of EHR usability. Speaking at the 2013 Healthcare Information and Management Systems Society (HIMSS) Conference & Exhibition, Michael S. Barr, MD, MBA, FACP, of the National Committee for Quality Assurance (NCQA) warned that: “Satisfaction and usability ratings for certified electronic health records (EHRs) have decreased since 2010 among clinicians across a range of indicators.” Barr’s presentation at HIMSS focused on “ the need for the Meaningful Use program and EHR manufacturers to focus on improving EHR features and usability.”

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Visionär

Visionär is a Digital Agency. Together with our customers, we design digital products - eCommerce sites, Mobile and Desktop computer applications for Business-to-Consumer and Business-to-Business contexts. We specialize in User Experience and User-Centred Design - a process that ensures that the insights about the intended customers of any digital product - the End-users - are adequately considered to ensure they experience optimum delight and efficiency during that product's use.

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We Are Going to Need Bigger Post-ITs if We Want Design Thinking in Healthcare

When it comes to healthcare, we certainly have a lot of things that are big, and probably the only reason more aren't red has to do with that color-of-blood/code red thing. But when it comes to design that one would really call good...not so much. In NEJM Catalyst, Amy Compton-Phillips and Namita Seth Mohta reported on their Care Redesign Survey, which surveyed the NEJM Catalyst Insights Council. The survey found that there was strong support for design thinking (90%+), and was seen as valuable for a wide range of health care issues. Yet less than a quarter use design thinking regularly. When asked to list the top three barriers to applying design thinking to healthcare problems, respondents said:

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